The PT Supervisor (PTS) plays an important role in driving sales for the organization. Supervisors will meet personal selling goals and will coach and motivate associates to achieve their own goals as well. The Supervisor ensures customers have a consistent; quality experience while supporting management in meeting Company expectations and initiatives. The Supervisor will ensure store standards, which include but are not limited to visual presentation, merchandising and back of house operations, as per Company direction.
The Supervisor must have flexible availability which includes the ability to work during peak and non-peak times, weekends and holidays. This allows the Supervisor to open or close the store as well as provide coverage during peak times to cover breaks, meetings and other times as determined by the Store Manager (SM) or Assistant Manager (ASM). The Supervisor helps set the pace on the sales floor and models desired selling behaviors at all times. Supervisors could be scheduled up to 25 hours per week, however hours may flex up to 30 hours (with District Manager/Regional Manager approval) based on the needs of the business.
PTS COMPETENCIES AND SKILLS
The PT Supervisor must demonstrate a set of competencies/skills that establish them as a sales driver within the store as well as show the ability to execute and give direction. These competencies outline a skill-set that is required of a PT Supervisor to be successful in their role.
Competencies include, but are not limited to:
People: Influences people through effective communication. The PTS can influence people through motivation and persuasion, as well as direct and delegate tasks..
Results: Stays focused on performance. The PTS drives results and ensures accountability to those results. The PTS is action oriented.
Thought: Shows that they understand the business through a strong customer focus and financial acumen.
Self: Remains flexible and adaptable and can manage ambiguity. The PTS is resilient and maintains composure in all situations.
A PT Supervisor is not directly responsible for addressing the following, however they may be exposed to these responsibilities through training and development by the Store Manager:
The Supervisor may perform other related duties as required by the Company, store/field leadership, and especially with regard to serving the customer.